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#1 2018-12-29 15:58:29

Thesaxo
Member
Registered: 2018-12-29
Posts: 5

Level 2 installation blocks internet on chrome

Hello, level 2 installation of pluckeye block the access to any website on google chrome (version  71.0.3578.98), while it's working properly on firefox. How do i solve? thanks in advance
os: windows 10 home
pluckeye version: 0.88.0

Last edited by Thesaxo (2018-12-30 14:43:08)

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#2 2018-12-29 21:45:06

RNYC
Moderator
Registered: 2017-01-14
Posts: 188

Re: Level 2 installation blocks internet on chrome

Which operating system, and what version of Pluckeye? Is the Pluckeye icon showing in Chrome (that is, did the extension install correctly)?

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#3 2018-12-30 14:44:10

Thesaxo
Member
Registered: 2018-12-29
Posts: 5

Re: Level 2 installation blocks internet on chrome

i added the informations in the first message. And yes the pluckeye extension is showing on the chrome top bar

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#4 2018-12-30 21:24:48

RNYC
Moderator
Registered: 2017-01-14
Posts: 188

Re: Level 2 installation blocks internet on chrome

Well, this is obviously not normal. I'm not going to be able to get to a Win 10 machine to try and duplicate this for a while, so perhaps your best next action would be to follow the directions at http://www.pluckeye.net/sysinspect.html. Jon may be able to find something specific to your setup causing this.

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#5 2018-12-31 11:28:29

Thesaxo
Member
Registered: 2018-12-29
Posts: 5

Re: Level 2 installation blocks internet on chrome

i tried to install the new version of pluckeye 0.89.4 and now the pluckeye icon is not even showing on the chrome toolbar
edit: added the extension manually, level 2 still blocks chrome. i'll send the logs,and thank you

Last edited by Thesaxo (2018-12-31 11:32:02)

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#6 2019-02-01 19:29:52

Emhati
Member
Registered: 2019-02-01
Posts: 1

Re: Level 2 installation blocks internet on chrome

Same or similar issue happening to me. Was there a fix for this? Firefox works fine, applications ive whitelisted work fine, chrome will not connect anywhere and the pluckeye history is not showing blocked queries. Chrome works like it should on level 1.

Windows 10 Build 17134.523
Chrome Version 72.0.3626.81 (Official Build) (64-bit)
Firefox 65.0 (64-bit)
Pluckeye 0.93.0

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#7 2019-02-03 15:16:05

RNYC
Moderator
Registered: 2017-01-14
Posts: 188

Re: Level 2 installation blocks internet on chrome

Windows 10 Home 17134.523
Chrome 72.0.3626.81 (Official Build) (64-bit)
Pluckeye 0.94.0

I got my hands on a Win 10 laptop and cannot duplicate this problem. I am at Level 2 and Chrome is acting normally.

The best I can suggest is using the Sysinspect tool (link above) and send in your results. Or drop down to Level 1, uninstall Pluckeye, re-install and see if that "resets" anything.

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#8 2019-02-04 02:57:29

jon
Administrator
Registered: 2017-01-10
Posts: 184

Re: Level 2 installation blocks internet on chrome

Emhati wrote:

. . . chrome will not connect anywhere and the pluckeye history is not showing blocked queries. . . Chrome works like it should on level 1.

I know of 2 causes of this:

1. Pluckeye lacks the permissions it requests of Chrome.  In particular, it requires access to "all sites".

2. A random race when changing to level 2.

Toggling the level as follows usually fixes case 2:

pluck set "level 1"
pluck set "level 2"

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#9 2019-02-08 13:16:49

RNYC
Moderator
Registered: 2017-01-14
Posts: 188

Re: Level 2 installation blocks internet on chrome

Edited 2/17

I upgraded to Pluckeye 0.95.1 to test it on Win 10 and suddenly had this problem (access to "all sites" was already an option in the extension setting).

[Alternate suggestion deleted.]

By private email from Jon, he suggested dropping down to Level 1, then going  back up to Level 2. This worked in my case.

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#10 2019-02-17 19:34:37

zajiramu
Member
Registered: 2019-02-17
Posts: 2

Re: Level 2 installation blocks internet on chrome

[Edited by RNYC]

Pluckeye Version:  0.95.1
Chrome Version:   72.0.3626.109
Windows Version: 10, Home

Hello all.

I was having this same problem; on installation level 2 pluckeye would cut off all internet access and no sites were allowed, but on installation level 1 it seemed to work just fine.

I tried [your first method, now deleted to solve this] and it seems to do the trick.

However, I just noticed another problem.

When I manually disable pluckeye under chrome --> Extensions I can easily gain access to all sites.

For example, if I set youtube to be blocked (while pluckeye is set to level 2 installation) it works and youtube is indeed blocked.

However, if I disable pluckeye under chrome --> extensions and then go back to youtube I am able to access it. In fact, I have access to everything, even those sites I blocked and have not allowed yet.

If I am not mistaken, disabling pluckeye manually via chrome --> extensions should cut off internet access as well right?
I have a hunch that this might have been caused by the [now deleted] method.

Any help would be appreciated. Thanks in advance!

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#11 2019-02-17 21:21:34

RNYC
Moderator
Registered: 2017-01-14
Posts: 188

Re: Level 2 installation blocks internet on chrome

Thank you for the report. If you can send Jon the results of using the sysinspect tool, it may help him track down what is going on.

http://pluckeye.net/sysinspect.html

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#12 2019-02-18 02:10:17

zajiramu
Member
Registered: 2019-02-17
Posts: 2

Re: Level 2 installation blocks internet on chrome

Hi RNYC & Jon,

Okay.

I just did this and have sent it to Jon @ --> support@pluckeye.net

Last edited by zajiramu (2019-02-18 02:11:31)

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#13 2019-02-18 10:21:32

Thesaxo
Member
Registered: 2018-12-29
Posts: 5

Re: Level 2 installation blocks internet on chrome

So, i tell you how i solved this issue the first time. When i turned pluckeye to level 2 and opened it again i got no connection error. This is because i wasn't restarting chrome properly since there were some addons that still worked as processes on the background: killing those processes manually before restarting chrome after set it to level 2 solved the problem. Maybe this can be useful for someone.

Anyway after using pluckeye for some time without problems, some days ago i got the same problem: no connection on level 2 of pluckeye on chrome (still no problems on firefox), even killing the chrome processes in the background. I sent the sys output to jon, hoping to get a solution, let's wait and hope.

Last edited by Thesaxo (2019-02-18 10:21:59)

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#14 2019-02-18 20:35:08

jon
Administrator
Registered: 2017-01-10
Posts: 184

Re: Level 2 installation blocks internet on chrome

I have found the cause of this problem.  It occurs in all modern Chrome, AFAICT.

Hence, modern Chrome is unsupported until I fix the problem, which obviously makes this high priority :-/

Here are some other browsers in the meantime:

https://www.mozilla.org/en-US/firefox/new
http://palemoon.org/
http://vivaldi.org/

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#15 2019-05-21 16:34:14

jon
Administrator
Registered: 2017-01-10
Posts: 184

Re: Level 2 installation blocks internet on chrome

This was fixed in Pluckeye 0.95.4.

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#16 2019-06-03 19:24:23

NicoFromFrance
Member
Registered: 2018-01-22
Posts: 6

Re: Level 2 installation blocks internet on chrome

Hello,

I was on linux and now I am on Windows 10 Home edition.

I wanted to install Pluck on Chrome and when it is on level 1, no problem.
In level 2, Firefox runs great but not Chrome. It displays "ERR_ADDRESS_UNREACHABLE" on all sites.
My chrome version is Version 74.0.3729.169 (Build officiel) (64 bits).
My pluck version is pluckeye-windows-0.95.9.

Thank you again for this incredible software.

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#17 2019-06-03 22:47:54

jon
Administrator
Registered: 2017-01-10
Posts: 184

Re: Level 2 installation blocks internet on chrome

NicoFromFrance wrote:

Chrome ... displays "ERR_ADDRESS_UNREACHABLE" on all sites.

Hmm. https://www.pluckeye.net/sysinspect.html

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#18 2019-06-04 19:31:13

NicoFromFrance
Member
Registered: 2018-01-22
Posts: 6

Re: Level 2 installation blocks internet on chrome

ok I send you the file.

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#19 2019-06-08 05:17:15

jon
Administrator
Registered: 2017-01-10
Posts: 184

Re: Level 2 installation blocks internet on chrome

I have received 6 reports of this now, and I am beginning to see a pattern; and I have a theory.  More later.

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#20 2019-06-09 09:13:50

NicoFromFrance
Member
Registered: 2018-01-22
Posts: 6

Re: Level 2 installation blocks internet on chrome

Thank you Jon for your work!

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#21 2019-06-09 10:40:44

Thesaxo
Member
Registered: 2018-12-29
Posts: 5

Re: Level 2 installation blocks internet on chrome

Thesaxo wrote:

Hello, level 2 installation of pluckeye block the access to any website on google chrome (version  71.0.3578.98), while it's working properly on firefox. How do i solve? thanks in advance
os: windows 10 home
pluckeye version: 0.88.0

I had to reset my pc and i reinstalled everything, pluckeye inclused. Same problem occurring ): pluckeye on lvl 2 does not work on chrome again

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#22 2019-06-11 16:28:59

jon
Administrator
Registered: 2017-01-10
Posts: 184

Re: Level 2 installation blocks internet on chrome

Chrome lovers may want to give v0.96.2 a whirl: http://www.pluckeye.net/wave/asap/notes.html

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#23 2019-06-11 19:53:32

NicoFromFrance
Member
Registered: 2018-01-22
Posts: 6

Re: Level 2 installation blocks internet on chrome

Well done it works!

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